Frequently Asked Questions

 

What payment options are available?
At Vitelli Moda, we accept the following payment methods:

  • Mastercard
  • Visa
  • American Express (AMEX)
  • Paypal
  • Shop Pay
  • Apple Pay

If you encounter any issues or have questions regarding payment, please contact our support team.

How long does it take to receive a response to my inquiry?
We handle requests in the order we receive them and aim to respond as quickly as possible, generally within 24-48 hours on business days.

Can I update the delivery address after placing an order?
Once an order is placed, it is generally prepared and shipped within 1-2 business days. If you need to update the delivery address, contact us immediately providing your name and order number. We will do our best to change the address, but we cannot guarantee changes after shipment.

What are the order processing times?
Orders are generally processed within 1-2 business days, depending on current demand.

What are the shipping procedures?
Our warehouse ships orders Monday through Friday, excluding holidays. After placing an order, it takes 1-2 business days for preparation, with an estimated delivery time of 5-7 business days.

What happens if items are out of stock or on pre-order?
If an item is out of stock, we will notify you by email with the expected shipping date. If the delay exceeds two weeks, we will automatically issue a refund for the unavailable items.

What should I do if the delivery address is incorrect?
If you realize the delivery address is incorrect, contact us immediately by email providing your name and order number. We will do our best to correct the address before shipping, but we cannot guarantee changes once the package has left our warehouse.

Did you receive a damaged item?
We apologize if your order arrives damaged. Please contact us providing your name and order number so we can assist you in resolving the issue.

How can I track my order?
To track your order, visit the "Track Your Order" page found in the main menu or footer and enter the tracking number. For further assistance, you can write to us at the email address provided below.

The tracking number does not work?
If the tracking number does not work, please contact us at the provided email address.

Missing or damaged items in your order?
If items are missing or damaged in your order, contact us immediately so we can resolve the issue. We offer a 30-day return window from the delivery date; contact us within this period via the "Contact Us" page or by writing to the email address below.

What are the conditions for returns?
Items must be returned in their original condition and packaging, unused.

Who is responsible for return shipping costs?
For defective products, we cover the return shipping costs. For other returns, including complaints, return shipping costs are your responsibility.

Any other questions? Do not hesitate to contact us

Email: info@vitellimoda.it

Phone: +447366373193

Address: 128 City Road, London, EC1V 2NX, United Kingdom

Customer Service: Our customer service is available from 9:00 AM to 5:00 PM (Monday to Friday).

Response Time: Customer service responds within 24/48 hours on business days.